Privacy Policy

Upflow Services Ltd

Company number: 14140486

Registered office: Caradine House, 237 Regents Park Road, London, N3 3LF

Email: info@upflow.consulting

Effective date: 20 April 2026

Introduction

Upflow Services Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, communicate with us, or use any of our services.

By using our website or contacting us through it, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

Who We Are

Upflow Services Ltd is a UK-based business providing leadership development and related professional services.

For the purposes of applicable data protection law, Upflow Services Ltd is the controller of the personal information you provide to us through this website.

Information We Collect

We may collect and process the following personal information:

• your name
• your email address
• your phone number
• information you include in contact forms, enquiries, or messages
• records of communications between you and us
• appointment or scheduling information
• technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary for responding to enquiries, providing services, managing communications, improving the website, and complying with legal obligations.

How We Use Your Information

We may use your information to:

• respond to your enquiries
• communicate with you about your request
• arrange or manage appointments, calls, or consultations
• provide service-related communication, updates, or reminders
• maintain internal records
• improve our website, systems, and communication processes
• comply with legal and regulatory obligations
• protect our rights, website, and business operations

SMS Communications

Where you provide your mobile number and actively consent to receive SMS messages, we may send you text messages relating to:

• your enquiry
• scheduling and appointment coordination
• follow up communication
• service-related updates
• reminders

Message frequency may vary. Message and data rates may apply depending on your mobile network provider.

You can opt out of SMS communication at any time by replying STOP to any message. For assistance, you can reply HELP.

Consent to receive SMS messages is not a condition of purchasing any service or submitting a general enquiry through the website.

Legal Basis for Processing

We process personal information where it is necessary for one or more of the following reasons:

• to take steps at your request before entering into an agreement
• to perform a contract or provide services
• to pursue our legitimate interests in operating and improving our business
• to comply with legal obligations
• where you have given consent, including consent to receive SMS communications where applicable

Sharing of Information

We do not sell your personal information.

We may share your information with trusted service providers where reasonably necessary to operate our website, communication systems, scheduling tools, or internal administration, and only where they are required to keep your information secure and confidential.

Mobile numbers and SMS consent data are not shared with third parties or affiliates for their own marketing purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, manage communications, provide services, keep business records, and comply with legal, tax, or regulatory obligations.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your information in certain circumstances
• request restriction of processing
• object to certain processing
• withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us at info@upflow.consulting.

Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, analyse website usage, and support performance and security.

Additional details may be set out in a separate cookie notice if required.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

Contact

Upflow Services Ltd

Company number: 14140486

Caradine House, 237 Regents Park Road, London, N3 3LF

Email: info@upflow.consulting

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.